I spent 25 years perfecting our Yellow Pages advertising in New York City and used to give keynote addresses on sales and marketing @ small biz conferences. I used to regard ANY Yellow Pages as a necessary evil. We stopped doing YP advertising in 2000 and focused on building our word-of-mouth referrals (which is where 60% of our new business was coming from). Word-of-mouth and repeat business is more effective than any advertising. Before spending $ on YP adv, are you doing everything you can to get word-of-mouth recommendations and to keep your existing customers as rabid fans? We still don't have a very good website (I created in a weekend five years ago) and are only getting around to doing search engine optimization. I spent the last five years, investing in putting the right team of people together, training them, and providing ALL my employees with health insurance. We've grown slowly, steadily, and organically--which works for me.
My answer to you re: YP advertising is "it all depends." If you are marketing to people who don't use computers, Yellow Pages may work. If you are marketing a service that does not operate from a storefront, Yellow Pages may work. If you are marketing to an Internet-saavy group, I would not bother with YP.
We perfected our YP advertising through the early 80's until we were getting $2.50 in first-time sales for each dollar spent. Lesson #1: track every inquiry so you know where prospects heard about you. Lesson #2: Learn how to write good copy. Lesson #3: It's not always about being the biggest ad: In one category, being one of the three largest ads worked. In another category, it made no difference at all--THAT was an expensive lesson! Lesson #4: There are better ways of creating an attractive ad than going to two or four color. Lesson #5: you have to be where people are looking for you. We thought of ourselves as being in the word processing business. People of a certain age looked for us under "Typing" or "Public Stenographer."
Lesson #6: How are the books getting to your prospective clients? Just for giggles, next time you are visiting a client, ask him or her for their Yellow Pages. They may not even have one. It may be from 1999.
After the first World Trade Center bombing, we watched our sales plummet to 50 cents on the dollar because the delivery mechanism of the Yellow Pages changed drastically due to security issues. When the Yellow Book came to New York City, their advertising claimed they would be sending out their books by USPS to specific addressees. Imagine my surprise when I saw their books stacked up on the front steps of buildings! I refused to pay their bills. After three years, we settled because despite what their advertising and salespeople said, the delivery mechanism was not spelled out in the contract. Lesson #7: If it doesn't say it in the contract, it isn't going to happen. If it DOES say it in the contract, it still might not happen.
I am 52. Most of my staff is 30 and under. None of them use a Yellow Pages. I use them only occasionally for very specific neighborhood searches (a locksmith, a notary public, a computer repair shop who might have an obsolete part for our voice mail computer, etc.) Recently, we were adding another employee to our bullpen and were running out of room. My staff took one look at my filing cabinet full of Yellow Pages advertising materials that went back until before they were born and announced they had found space for the new employee. All my valuable information was put in storage boxes.
There used to be a great book called "Turning Yellow Into Gold." It taught me about writing effective copy. So did "Ogilvy on Advertising."
If you found this helpful, let me know. I'd love to be able to tell my staff that my intellectual capital still has a market in the new millenium.