15.
Re: Sometimes you have to walk away Apr 24, 2008 12:46 PM
in response to:
Iwrite
I have always tried to be the kind of customer that I want my customers to be. In other words: yes it is a one another world and we should treat others (regardless of their circumstances) the way we would like to be treated. I do not believe that there are certain 'classes' of people when it comes to this axiom.
Do we as business customers of another business always insist on everything being perfect? Do we try to nickle and dime every penny from a supplier squeezing their profit margin?
If you have a customer you see is heading towards problems or issues, do you discuss those with them before making a decision on whether or not to fire the client? (Which I have done as well...).
I don't know if our view "who our customers are" should evolve or the idea of "what would I as a small business owner want another small business owner to do for me" and then go from there. A lot of the problems I see in the client-customer relationship stem from ego..someone always wants to be the dominant player....I tell my clients up front that I am a team player. I will do what it takes to get the job done and I will always communicate with them so that when things do get messy (they always do on leases and returns) everyone on both sides will have the necessary information and tools to resolve the issue.
I have also been in situations where I have represented both sides at the same time...at the request of both parties....that's where you can really put the 'one another' axiom into practice.
