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18 Replies Last post: Dec 4, 2008 5:33 PM by 3Dmerchant

new retail Salon need best value merchant account and servic

Mar 18, 2008 12:55 PM

Click to view Hair One's profile Professional Hair One 12 posts since
Jan 13, 2008
I am sorting through the hundreds of merchant service companies out there. They are calling me all day every day. Who do I go with? What are some common charges, prices and terms. I DO need to accept credit cards and debit cards, I also would like to offer gift cards and the ability to charge-up 'minuet cards' for boost moble, sprint etc...
HELP!
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Click to view LUCKIEST's profile SCORE LUCKIEST 7,933 posts since
Aug 6, 2007
1. Re: new retail Salon need best value merchant account and servic Mar 18, 2008 1:10 PM
HELP, new retail Salon need best value merchant account and service.
Tell us more. Who are you?? Do you have a Business Name??
Where are you?? like City and State?? How long have you been in business??
Do you have a Federal I D Number??
Go to Members page and tell us more.
Do you know about SCORE?? SCORE is FREE.
LUCKIEST
Click to view amspcs's profile Mogul amspcs 516 posts since
Oct 18, 2007
2. Re: new retail Salon need best value merchant account and servic Mar 18, 2008 4:29 PM
Yes, your task is daunting and confusing; I feel for you. There are thousands of merchant services sales reps out there, all selling basically the same product but each packaged a little differently for marketing purposes. Very confusing.

We are in the merchant services business ourselves but I'm not going to give you a sales pitch for two reasons:

(1) I feel strongly that this is a help site, not a business trolling site; and (2) I get the impression that geographically we are a long distance apart, and you probably prefer to deal with someone locally so you can have a local rep, which makes sense. So don't feel badly about asking my opinion about something...doesn't cost me a dime to help a fellow human which is what this forum is all about.

That said, we have a site that, although is does contain sales links, is more 'informational' than hard sell which I invite you to review at your leisure. It might clarify several issues for you that might help make your final decision a little easier.

The main site is : www.MerchantServices-help.com

I suggest you review the following sections:

1.) Glossary of terms used in the merchant services industry so you understand your Contract better..
2.) Explanation of how discount rates and fees work (under Discount Rates tab--see INTERCHANGE)
3.) FAQ's which will explain the process of setting up a merchant account
4.) Top !0 Mistakes to Avoid tab is a must.
5.) Equipment Guide reviews some popular equipment models and provides brochure links
6.) If you anticipate accepting checks, there is an informative Check Services tab

Regardintg #2 above, some time back we published an article on the concept of "Interchange", which is the basis for credit card pricing which is misunderstood far and wide. It would be good reading for you. Find it here: http://ezinearticles.com/?Credit-Card-Pro
cessing-For-Business---Rate-Reduction-Stra
tegies-That-Work&id=809275

If you have any specific questions, feel free to contact me. Hope the site helps, and we wish you the best of luck.

Barry G
amspcs@juno.com
www.MerchantServices-help.com
1-877-689-1691
Click to view M&M Services's profile Mogul M&M Services 17 posts since
Oct 10, 2007
3. Re: new retail Salon need best value merchant account and servic Mar 18, 2008 5:37 PM
We wold love to speak with you about providing the best service for your merchant account needs. Please feel free to give us a call 866 351-1627 for a free quote.

Marcus Walker
866 351-1627
www.mm-merchantcardservices.net
www.mm-merchantcardservices.com
Click to view Hair One's profile Professional Hair One 12 posts since
Jan 13, 2008
4. Re: new retail Salon need best value merchant account and servic Mar 19, 2008 12:52 PM
in response to: amspcs
AWESOME amspcs, awesome! Thank you very much.
Click to view RobTaylor's profile Professional RobTaylor 4 posts since
Mar 24, 2008
5. Re: new retail Salon need best value merchant account and servic Mar 24, 2008 6:51 PM

I never use anyone but Authorize.NET. They usually bundle a MA with their processor. Right now it is $99.00 per month + roughly 30.00 per month + transaction fee which will be around 2.9%. It will allow you to accept Visa/Mastercard. If you want to accept Discover/AMEX it costs extra if you think you will need them.

You can also consider PayPal Website Payments Pro. They have no set-up fee. It is simply a 30.00 per month charge + transaction fee which I believe is around 3%. This type of account does not require a Merchant Account. Instead, the fees are dumped in to your PayPal accountt and you would draw them out just like you do with normal PaPal transactions. Please note, it is seamless. The user never leaves your Website. It is a more advanced service that normal PayPal transactions.

I do not resell for either of these companies. But they are the only two I would trust with Authorize.NET being the top choice. However, if you wanted to avoid the cost of a merchant account and you do not mind transferring money from PayPal to your bank account then they are a viable option.

Hope this helps.

Rob
Click to view amspcs's profile Mogul amspcs 516 posts since
Oct 18, 2007
6. Re: new retail Salon need best value merchant account and servic Mar 24, 2008 8:49 PM
in response to: RobTaylor
Clarification to RobTaylor--authorize.net is NOT a merchant processor provider, they are a gateway solution..
Two completely 100% separate and distinct entitities. You use authorize.net in conjuction with a merchant services provider, they are not one in the same.

BG
amspce@juno.com
www.MerchantServices-help.com
Click to view Hair One's profile Professional Hair One 12 posts since
Jan 13, 2008
7. Re: new retail Salon need best value merchant account and servic Mar 24, 2008 9:26 PM
in response to: amspcs
Thanks once again amspcs! This is exactly what I'm dealing with.

I am sill searching. A friend of mine owns several retail stores and has some c.c. terminals lying around, I just need the services.

Any suggestions?

Click to view RobTaylor's profile Professional RobTaylor 4 posts since
Mar 24, 2008
8. Re: new retail Salon need best value merchant account and servic Mar 24, 2008 9:57 PM
I should add that due to the fact that Hair One said "I do need to accept credit cards" that I was just trying to kill two birds with one stone.

A.NET is not a merchant provider by themselves but they offer a bundled package (processor w/ MA)
Click to view nMoncrief's profile Mogul nMoncrief 47 posts since
Mar 24, 2008
9. Re: new retail Salon need best value merchant account and servic Mar 24, 2008 10:51 PM
Although it is possible to go directly to Authorize.net first and have them refer you to a merchant account provider, it's usually done the other way around. Recently, an e-commerce owner (online nursery) called me after speaking directly to Authorize.net. Because he called me before signing their contract, he's now saving $300+/month. You'll generally get a better rate plan going directly to a credit card processor (not a local bank), and then letting the processor set up your payment gateway.

Watch out for processors who seem to charge nickel-and-dime fees every time you turn around. For a retail store, you should pay a discount rate, a per-item fee, and a monthly service/statement fee. That's about it. If they try to charge batch fees, annual fees, application fees, AVS fees, etc., keep looking. And watch out for excessive per-item fees. Those should never total more than $.25/transaction.

Look for a processor who clearly explains every fee and surcharge. Be sure to ask about their rates for mid-qualified and non-qualified downgrades. It's easy for a processor to quote a low rate for qualified charges, but then overcharge you for the rest. If they tell you not to worry about downgrades because they're infrequent, don't believe them. For retail stores, mid-qualified charges are increasing in numbers annually because that's the segment that includes the popular "rewards" cards. Also, look for a processor or agent that can clearly explain when to ask for PIN numbers and when not to ask for them. A good merchant agent can be as valuable to you as a good realtor. You can find more free tips at http://www.creekfinancial.com/whitepapers
.

Lastly, try to find a processor who can supply all your merchant needs, including gift cards, cash advances, POS systems, and card-swipe terminals. If you're already a valued client, you're more likely to get a good deal on these add-ons. Unscrupulous agents used to charge outrageous prices (up to $800) for a simple credit card terminal, and they gave the industry a bad name. Many of them are still around, so watch out for them Best of luck to you!

Neil Moncrief
www.CreekFinancial.com
Click to view Hair One's profile Professional Hair One 12 posts since
Jan 13, 2008
10. Re: new retail Salon need best value merchant account and servic Mar 25, 2008 12:08 PM
in response to: nMoncrief
Thank you nMoncrief! There are so many sharks out in this water...
Click to view amspcs's profile Mogul amspcs 516 posts since
Oct 18, 2007
11. Re: new retail Salon need best value merchant account and servic Mar 25, 2008 12:52 PM
in response to: nMoncrief
I have to applaud my colleague and competitor nMoncrief on a very well written and informative post.
As I've stated (complained?) many times in other posts on this forum, this is all about sharing our expertise with useful information and help, not just blatantly trolling for business. Very well done nMoncrief.

May I please expand on your paragraph #2 dealing with "nickel and dime" fees? I agree with 99% of what you say, except in the instances of some batch fees and AVS (Address Verification) fees. Both of these fees are very common nowadays and both are generally legitimate charges. I feel your comments might encourage some merchants to NOT use AVS and instead bypass the system for fear of being charged a few pennies for it. As you know, this would be a big mistake since using AVS properly actually plays a very large part in reducing merchant processing expense. Conversly, avoidig or misusing AVS will actually increase merchant processing expense. So I think you are sending the wrong message for merchants to 'keep looking' if they see any of the fees you mentioned. I think better advise would be for a merchant NOT to concentrate on the individual components of any fee schedule, but rather do the math and consider the entire fee structure collectively down to the bottom line, which after all is the only number that counts.

That aside, a very sound post.

BG
amspcs@juno.com
www.MerchantServices-help.com

.

Click to view amspcs's profile Mogul amspcs 516 posts since
Oct 18, 2007
12. Re: new retail Salon need best value merchant account and servic Mar 25, 2008 1:04 PM
in response to: Hair One

You requested any suggestions I might have, so here goes:.

First off, you say you already have the equipment, all you need is the service. That's great, assuming you have reasonably up-to-date industry compliant equipment. If you have equipment by Hypercom, Nuritt, or anything in the Verifone Tranz or Omni family, you're probably in very good shape. Anything from the older Verifone Zon family, or the Linkpoint brand, to mention a very few, might be another story. If you'd care to contact me to let me know what kind of equipment you have (make and model) I'll be happy to render an opinion and discuss pros and/or cons.

As far as a processor suggestions go, I can write new retail businesses with a major national west coast acquirer with numbers like this: Qualified swiped signature debit @ 1.39%; qualified swiped credit @ 1.77%; $.20 per transaction for V/MC; $5 monthly statement fee; no setup or app fees; reasonable mid and non qual surcharges etc., credit permitting. Very hard to beat if the signer has above-average credit for low-risk merchant categories such as yours . If you'd like to discuss, please contact me via email privately.

Thanks, and good luck to you.

BG
amspcs@juno.com
www.MerchantServices-help.com
Click to view M&M Services's profile Mogul M&M Services 17 posts since
Oct 10, 2007
13. Re: new retail Salon need best value merchant account and servic Mar 25, 2008 1:29 PM
If you are still interested please give us a call and we will discuss all fess and rates in order to get you business set up. We know you are getting many offers but please allow us the opportunity to show you quailty sevice you deserve.

Marcus Walker
866 351-1627
www.mm-merchantcardservices.net
www.mm-merchantcardservices.com
Click to view nMoncrief's profile Mogul nMoncrief 47 posts since
Mar 24, 2008
14. Re: new retail Salon need best value merchant account and servic Mar 25, 2008 3:03 PM
in response to: amspcs
Ampscs is absolutely right about AVS fees and batch fees being the industry standard. AVS (address verification service) is a valuable tool that merchants, particularly those on the Internet, can use to distinguish between valid customers and those who are shopping with stolen CC numbers. AVS saved me many times when I sold shoes online (I started and ran 2BigFeet.com for 7 years), and I recommend its use to all my e-commerce clients. It is worth paying for if you can't get it for free.

But since I used to be the merchant, not the banker, I still see things from the business owners' perspective. Whether or not I was actually being "nickel-and-dimed" or not didn't matter. I felt like it was happening to me, so that became my reality. Since there is little if any actual hard cost associated with most of these fees, I just choose not to charge them. I'll make up for the lost income if my merchants stay happy and stay with me longer.

A merchant seeking CC processing should be comfortable with the big picture and should not make a decision based solely on rates (or any other single item.) Like amspcs said, do the math and consider the entire fee structure. Although 1.69% may look better than 1.70%, that difference alone will only save the merchant one penny for every $100 sale. You need to understand what it may be costing you elsewhere.

Neil Moncrief
Creek Financial Services
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