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22 Replies Last post: Sep 10, 2008 10:08 PM by Mybizfiler

suggestions for providers - 'brick & mortar'

Jan 31, 2008 11:54 PM

Click to view novice's profile Professional novice 3 posts since
Jan 31, 2008
I'm starting a business and want to accept credit cards (at least Visa/MC for now). There are a lot of great suggestions about providers for online business, but what about retail/storefront? I will be charging customers for products and services in person (ie. swiping all cards) and do not plan on doing any online business. Does anyone have any recommendations for providers? I have read many of the resources about choosing a provider but am still overwhelmed by the many choices, and even after asking a lot of questions would still feel better hearing from people who have had good (or bad) experiences with the company. Bank of America seems a safe option but prices are quite high. After some research Vantage seems to be a good option, but I don't know anything about their history/security/customer service. Any suggestions?
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Click to view LUCKIEST's profile SCORE LUCKIEST 7,938 posts since
Aug 6, 2007
1. Re: suggestions for providers - 'brick & mortar' Feb 1, 2008 7:28 AM
in response to: novice
novice, welcome to this web site. How soon will you be starting this business?? and Where??
You said on the Members page in has to do with Healthcare. On Members page, tell us more,
add a few words about you and your business.
Questions?? Do you have a Business and Marketing Plan??
Do you have an Accountant, Lawyer, Insurance Agent??
Picking a Credit Card is a lot like choosing the next car you buy (with fewer choices).
You will get some good answers.
LUCKIEST
Click to view puzzleman's profile Mogul puzzleman 293 posts since
Oct 11, 2007
2. Re: suggestions for providers - 'brick & mortar' Feb 1, 2008 7:44 AM
in response to: novice
Novice, I was confused like you when I started with credit cards. Everybody has an offer and a "deal". It was all very confusing. What I did was to start with BOA because they were who I bank with. After I was able to know my average ticket and volume, I was able to put a pencil to the numbers other people gave. I then selected another vendor based on the rates and free equipment offered.
Click to view SageTrout's profile Mogul SageTrout 22 posts since
Jan 31, 2008
3. Re: suggestions for providers - 'brick & mortar' Feb 1, 2008 11:13 AM
in response to: novice
There is another consideration besides rate and offers of free equipment and that's SERVICE. I worked with a borrower to get them a merchant advance. We needed copies of old merchant account statements they didn't have. They used a service offered by COSTCO and another offered by QuickBooks. Both services were extremely slow to respond when they asked for the old statements. They didn't offer comprehensive online services so the borrower could obtain the information themselves.

I would ask about online access to your statements and account information, and ask if they can give you an online demonstration of their secure website to see how comprehensive it is. In addition, ask about their customer service and how quickly they will respond to requests for statements and other information. Depending on your business, chargebacks could be a major headache and you want to know how responsive they will be handling that.

The old adage that you get what you pay for is true. A low ball offer may not be in your best interest. You should ask if you can change merchant services if you're not satisfied.

Doug
Click to view CEO Space's profile Mogul CEO Space 271 posts since
Jan 13, 2008
4. Re: suggestions for providers - 'brick & mortar' Feb 1, 2008 11:18 AM
in response to: novice
Novice,

Welcome to the forum. I had many "brick and mortar" locations and accepted cc's.

I have a associate that had helped many people.

Email me and I'll make the introduction. He has good rate, free machine, great service and understands all the problems small businesses can run into because he has dealt with so many.

kathyhadley@earthlink.net

Good Luck

Kathy
Click to view Lighthouse24's profile Mogul Lighthouse24 2,396 posts since
Oct 10, 2007
5. Re: suggestions for providers - 'brick & mortar' Feb 1, 2008 1:07 PM
in response to: novice

I took the same path as puzzleman -- started with my bank (even though rates were higher) because the whole process was new to me and I thought it was worth having a real banker who was literally right around the corner (and who had a vested interest in my success) to contact in case of problems -- as opposed to a toll-free number, website, offshore institution, or whatever.

Keep in mind that you're not taking any vows here -- you can always change providers in the future, and once you have a history and established transaction volume, the rates you will offered get better. For now, I'd choose the option that gets you up and running most easily, safely, and confidently -- and then shop for a "better" option down the road if necessary.


Best wishes.

Click to view amspcs's profile Mogul amspcs 516 posts since
Oct 18, 2007
6. Re: suggestions for providers - 'brick & mortar' Feb 1, 2008 1:40 PM
in response to: novice
Dear Novice,

Good luck on your new business venture.

One point of contention I'd like to take with what someone told you on another post. You do NOT just get started with some processor, even your bank, with intentions of looking for better rates and switching shortly thereafter. That's because nearly every processor out there has at least a 2-3 year contractual obligation with early termination fees. In fact, that's the first red flag you look for in any merchant agreement....the longer the term and stiffer the early termination fee, the more you'll regret your mistake sooner or later.

I know a place, major national processor, with competitive numbers, provide equipment at no cost, and no contractual terms or early termination fees. That's very important..., if you hate them or find a better deal a week after signing up with them, you give them 30 days written notice and you're out scott-free. That, by the way, is the processor's incentive to make sure your numbers are competitive. Lots of processors out therer have 'free equipment' deals, but if you're smart enough to read the 'fine print' you'll see they all have long term contracts that you're stuck with and cost you big-time if you change processors, go out of business, change your mind ,whatever. Don't go there.

Please email me privately and we'll discuss. Thanks.

Barry G
amspcs@juno.com
Click to view ERICELAM's profile Professional ERICELAM 6 posts since
Feb 2, 2008
7. Re: suggestions for providers - 'brick & mortar' Feb 2, 2008 10:12 AM
in response to: novice
I would suggest contacting me Eric Elam president of CardSmart Merchant Services Inc.about getting setup for your merchant services here is my contact info office number 1-866-767-2273 or my personal cell 702-580-4817.
Click to view amspcs's profile Mogul amspcs 516 posts since
Oct 18, 2007
8. Re: suggestions for providers - 'brick & mortar' Feb 2, 2008 10:36 AM
in response to: ERICELAM
As long as we are passing self endorsements for merchant service providers (I didn't know that was permitted or encouraged) , we'd like to pass our contact info as well:

AMS, Inc.
1-877-689-1691 toll free
amspcs@juno.com

We represent several processing acquirers for US based merchants, not just one. Some of more popular programs feature:

  • free or low cost equipment, including POS software
  • agreements with no early termination fees in case you change your mind or find something better....this
is a biggie. Don't get locked into a processor you don't like because you'd owe them several hundred or
thousands in termination fees if you break the contract. This is very common.
  • ecommerce solutions
  • check guarantee, verification and conversion services (including no or low cost check readers & imagers)
  • free NSF check collection services

Feel free to email or call my office 9-5 M-F. Thanks, have a good weekend.
Click to view blaqdesigns's profile Start-up blaqdesigns 1 posts since
Feb 2, 2008
9. Re: suggestions for providers - 'brick & mortar' Feb 2, 2008 1:34 PM
in response to: novice
Hello,

My name is Christopher Turner. I am a business owner and I'm also a Sales Rep for a Merchant Exchange company. I may have a solution for you and your business that will offer affordable monthly fees, little to no set up cost, meaning I may be able to waive the set up fees but I would have to check into this. I am offering this to you as a Bank of America member and a business owner myself, so I understand the road blocks many of us face. I may also be able to offer you a free terminal with this account but again I need to look into my guidlines to see what I can and can not do, but I am willing to do everything within my limitations to make things simple for you. The best way to contact me is via email at blaqdesigns@gmail.com. Let em know exactly what services you need and want, the types of processing you pan to do and what equipment you are interested in using. I will review your response, work up the best solution, then contact you with the results. You can contact me anytime this weekend and I should have an answer for you by Monday or Tuesday. I look forward to hearing from you soon.

Good Luck,
Christopher Turner
Blaq Designs, LLC
Click to view ERICELAM's profile Professional ERICELAM 6 posts since
Feb 2, 2008
10. Re: suggestions for providers - 'brick & mortar' Feb 3, 2008 11:51 AM
in response to: amspcs

I guess we are the only one that suggested we wanted your business and the other free equipment offer's are never truly free long contarcts will apply so beware of the free offers out their and most of the time your rates on those programs will increase to pay for the free eqiupment.
Click to view LUCKIEST's profile SCORE LUCKIEST 7,938 posts since
Aug 6, 2007
11. Re: suggestions for providers - 'brick & mortar' Feb 3, 2008 12:15 PM
in response to: novice
Very Interesting that there have been 10 replies to novice since the question was posted,
Good answers and suggestions but NOTHING from novice??
LUCKIEST
Click to view novice's profile Professional novice 3 posts since
Jan 31, 2008
12. Re: suggestions for providers - 'brick & mortar' Feb 4, 2008 3:36 PM
in response to: novice
I appreciate the responses. Unfortunately, it seems many of the responses were from merchant service sales agents trying to sell me their services, rather than a forum of other merchants sharing their experience of what did and did not work for them. For those responses that did fall into that category, thank you. It seems that the (small) consensus from other merchants starting out is that going with Bank of America is the safest option. If anyone has any other thoughts or experiences, I would very much like to hear them.
Click to view puzzleman's profile Mogul puzzleman 293 posts since
Oct 11, 2007
13. Re: suggestions for providers - 'brick & mortar' Feb 4, 2008 3:45 PM
in response to: novice
Novice, I understand your concern about others trolling for business. I have gooten good info from them sonetimes and have actually been helped. I do agree that some people only show up to push their product instead of trying to help.
Click to view amspcs's profile Mogul amspcs 516 posts since
Oct 18, 2007
14. Re: suggestions for providers - 'brick & mortar' Feb 4, 2008 4:19 PM
in response to: puzzleman
Novice,

As noted in my posts, I too was a little taken aback when the business trolling became a little blatant and obvious. Yes, I have been in the merchant services business for many years and, if I do say so myself, have earned some credibility and respect in my field. My primary intent was to provide you with worthwhile knowledge which I feel I did--presumably you would not have preferred that I kept it to myself and NOT shared what I know? The points made about contractual terms, termination fees, and so on are quite valid and should be of utmost interest to you. As noted in my post, I 'advertised' myself only after it became obvious that was the tactic everyone else was using blantantly which I found to be a little distasteful myself..

So again, you might want to investigate and see what's out there before you opt for the 'easy' way of going through your bank. Who knows, if you make a little effort you might even learn something valuable and find something that makes sense for you, be it the products I offer or otherwise. I know the following sounds self-serving, but nevertheless it is the absoute truth: Processing directly through your banker, 'the 'easy' way, almost always accomplishes nothing but assuring that you will pay the highest possible rates and fees, since all you are doing is adding an unnecessary middleman to the pricing equiation.
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