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25 Replies Last post: May 6, 2009 2:28 AM by redhottech

small biz technology that doesn't work well for me

Jan 15, 2008 6:47 AM

Click to view GENEJMARKS's profile Professional GENEJMARKS 12 posts since
Dec 26, 2007
http://www.businessweek.com/technology/content/jan2008/tc2008014_285077.htm?chan=technology_technology+index+page_software

I wrote this piece for Business Week and it generated alot of debate.

Many of the comments, and bloggers, personally attacked me for my opinions. My intentions were to share with readers my (and many of my small business clients') frustrations with some small business technology. I realize that not everyone will agree with everything that I've written and there is also alot of good stuff out there too. But I was really surprised at the animosity of some of the comments, particularly from the tech crowd.

I'm wondering if other business owners have experienced some of these frustrations too?
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Click to view LUCKIEST's profile SCORE LUCKIEST 7,933 posts since
Aug 6, 2007
1. Re: small biz technology that doesn't work well for me Jan 15, 2008 6:53 AM
in response to: GENEJMARKS
Will read it and get back to you. Thanks for sharing.
LUCKIEST
Click to view laycey's profile Start-up laycey 2 posts since
Jan 14, 2008
2. Re: small biz technology that doesn't work well for me Jan 15, 2008 9:18 AM
in response to: GENEJMARKS
Hi Gene-

I read your article and most of the comments, too. I like your writing style.

I think many of those who made such negative remarks are missing the point. If you are experiencing problems and frustrations with the technology, then undoubtedly so are many others. The end-users are not the issue; the systems that cause such problems and frustrations are what need to be addressed. Cannot technology tools be molded to fit people instead of the other way around? Good job voicing your opinions. I look forward to reading more of your work.
Click to view intechspecial's profile Mogul intechspecial 1,457 posts since
Jan 6, 2008
3. Re: small biz technology that doesn't work well for me Jan 15, 2008 10:07 AM
in response to: laycey
I am part of the tech crowd and I can understand the animosity.

It is a good read, and from a "business owners" point of view it makes perfect sense.

From a tech's view point, we have no idea where you are coming from. In other words, what are your qualifications as a "technical genius".

If you have no relevant experience or education in the tech field, and write an article regarding technology, its almost as a plumber writing an article regarding cures for cancer.


I hope this helps you to understand your readers response.

Of course expect a reaction to everything you write, wheter write or wrong, the meer placement of your view in the public's eye allows anyone and everyone the opportunity to scrutinize.

Click to view DomainDiva's profile Mogul DomainDiva 1,732 posts since
Oct 10, 2007
4. Re: small biz technology that doesn't work well for me Jan 15, 2008 10:38 AM
in response to: GENEJMARKS
Gene what a funny article!! Trust me those that penned such nasty negative comments are those who don't get it from both sides of the table.

There is the 'technical' side with the software architects and all of the tech wizards that will show up and deploy all manner of solutions...then leave the poor business owner on their own with no 'champion' in the company to oversee the chaos they have created. Whenever a company deploys a solutuion for anything they should always have the business owner identify the champion, get them trained and give them the freedom to use the application in the company.

There is the business owner side..worrying about the bottom line. A good healthy does of respect on both sides will go a long way in solving the problems that exist.

What makes me so frustrated as a business owner is when some technology/design oriented person comes along, looks at the website...thinks they 'know' us (the team) and then proceeds to contact us with all manner of insane applications and 'solutions' for my little 'mess'. My 'mess' is still a baby and won't hit puberty until sometime in April. This is the problem I see....and I cull those quickly...no bandage needed. ;)

May I draw your attention to the problems that Kathy Sierra had on her blog "Creating Passionate Users", she was threatened and horrid pictures of her were posted on the internet...she even canceled appearances. I loveded her blog and its still up with all manner of great information. But someone out there "Uncle Bobism" some person thought she did not have a right to speak. The point being..opinions are like ears...everyone has two. Ignore the morons...a few smart ones will get it like Joyce who commented on the article. Believe it or not...ego and self gratification drive negative posts.
Click to view DomainDiva's profile Mogul DomainDiva 1,732 posts since
Oct 10, 2007
5. Re: small biz technology that doesn't work well for me Jan 15, 2008 10:41 AM
in response to: intechspecial
Intech the author is not trying to be a technical genius...he is wondering why the so called technical geniuses that deploy this mess do not stay around to support it or train. He is wondering why the techincal geniuses sell applications to people that they do not need.

I see it everyday...people being sold a bill of goods to put money in their pockets. Technical people need to get a healthy dose of respect for the people that have the money.
Click to view intechspecial's profile Mogul intechspecial 1,457 posts since
Jan 6, 2008
6. Re: small biz technology that doesn't work well for me Jan 15, 2008 10:51 AM
in response to: DomainDiva
Please let me clarify.

I most certainly understand that he is not claiming to be a genius.

I am just stating why there would be such an outrageous response from the tech world.

It was a well written article, and should have been placed in the "business owners" section, and not the "technology" section.


P.S. As you can see the mere placement of a persons view in the public eye allows for a reaction, even if the point that was meant, was miscontstrued through someone else's beliefs or opinion.

Hence, others "correcting" my view point, hence "technicians" correcting your view point on technology.

I hope this allows for clarification, as I am quite sure it will allow for more debate.

Click to view DomainDiva's profile Mogul DomainDiva 1,732 posts since
Oct 10, 2007
7. Re: small biz technology that doesn't work well for me Jan 15, 2008 11:04 AM
in response to: intechspecial
See my final comment on ego and self gratification.

Let me expand. I happened to meet a tech person interested in coming on board with our start up for stock. He also wanted me to meet his friend.. a software architect. My CTO agreed after looking at their resumes that they may good additions so we agreed to have them attend the afternoon session of the fall board meeting after board business was completed.

Everyone was introduced and then the software architect makes his statement about how he expects to be CTO for coming on board. But then the fun really started as he and my CTO (the godfather of all things knowledge and software architecture based) go at it tooth and nail on the how vs why vs what of the application. It was better than a hot fudge sundae. Needless to say..when the dust cleared I asked them to leave and not come back.

Point being...this young (36 ish) snot thought he could walk into my little start up and take over. NOT!

I met a techie at a bank businee ixer who told me I was not as dumb as I looked when I answered that our application was programmed in JAVA. What may I ask was with that? I just walked away.

Being the domain expert and not knowing all of the knowledge engineering/programming things I have had to learn a lot. But never once has my technical team ever made me feel foolish or stupid because of what I did not know. Granted..I have had to scramble to learn and that has earned me respect from them.

Its a two way street.

Both co-exist but ego and arrogrance get in the way.
Click to view DomainDiva's profile Mogul DomainDiva 1,732 posts since
Oct 10, 2007
8. Re: small biz technology that doesn't work well for me Jan 15, 2008 11:05 AM
in response to: DomainDiva
Ohhhh...... "met a techie at a bank business mixer"
Click to view intechspecial's profile Mogul intechspecial 1,457 posts since
Jan 6, 2008
9. Re: small biz technology that doesn't work well for me Jan 15, 2008 11:17 AM
in response to: DomainDiva
DomainDivia - Any person, techie or not, has no right to act as such within your orginization.

This sounds more like a personal issue with this techie, and not a techie issue.

Stereo-typical views might state this as a "techie" persona.

Stereo-typical views are not always correct.

I do listen to the stereo often, and do not always enjoy the artist that is playing, although I do respect there music.

I hope this furthers the hot-fudge sunday debate, as techs must unite in this playing of an unfaithful tune.

Click to view intechspecial's profile Mogul intechspecial 1,457 posts since
Jan 6, 2008
10. Re: small biz technology that doesn't work well for me Jan 15, 2008 11:17 AM
in response to: intechspecial
Click to view puzzleman's profile Mogul puzzleman 293 posts since
Oct 11, 2007
11. Re: small biz technology that doesn't work well for me Jan 15, 2008 11:40 AM
in response to: GENEJMARKS
My concern with the article and other techies is that they build this tremendous application and then figure out what to do with it. According to them, we need to buy this to solve whatever the problem of the month is. I have found people who work for me and solve the problems as I see the problem not as it would seem to them. Just because it can be done a different way doesn't mean that it is better or easier.

No, I'm not a dinosaur about technology but rather stand back and ask a lot of "why" questions?
Click to view DomainDiva's profile Mogul DomainDiva 1,732 posts since
Oct 10, 2007
12. Re: small biz technology that doesn't work well for me Jan 15, 2008 11:46 AM
in response to: intechspecial
Reading your responses makes me say:

I rest my case.
Click to view DomainDiva's profile Mogul DomainDiva 1,732 posts since
Oct 10, 2007
13. Re: small biz technology that doesn't work well for me Jan 15, 2008 11:48 AM
in response to: intechspecial
Thats the problem itself: techs being united. Non techs being united. There needs to be common ground to solve problems not make things worse.
Click to view intechspecial's profile Mogul intechspecial 1,457 posts since
Jan 6, 2008
14. Re: small biz technology that doesn't work well for me Jan 15, 2008 11:49 AM
in response to: DomainDiva
And without virus protection and a firewall, the "Evil Techies" of this world would own your still your identity and ruin your hard drive.

Hence the need for a technician in the first place.

Thank you for this opportunity to collaborate.

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