http://smallbusinessonlinecommunity.bankofamerica.com/blogs/SalesAndMarketing Comment Feed for Sales and Marketing on post 'Dealing with Customer Complaints' Mon, 08 Jun 2009 14:04:42 GMT Clearspace 1.1.1 (http://jivesoftware.com/products/clearspace/) 2009-06-08T14:04:42Z http://smallbusinessonlinecommunity.bankofamerica.com/blogs/SalesAndMarketing/2009/06/03/dealing-with-customer-complaints#comments-3188 For my business, I try to assess each complaint I receive in a way that I truly understand how that client feels. I believe firmly that it is absolutely important to humble yourself and realize that in some situations you can not begin fixing the problem, until, you have a thorough understanding of it. I find that many companies go through their system protocol for each situation. I simply disagree with that thought process, you can not have a system that addresses every type of complaint, especially in a service-based industry as my business. Also, in the article, follow-up is extremely extremely important. I say it twice because it adds that much impact to your approach to resolution. Mon, 08 Jun 2009 14:04:42 GMT prestopink http://smallbusinessonlinecommunity.bankofamerica.com/blogs/SalesAndMarketing/2009/06/03/dealing-with-customer-complaints#comments-3188 2009-06-08T14:04:42Z