http://smallbusinessonlinecommunity.bankofamerica.com/blogs/SalesAndMarketing Comment Feed for Sales and Marketing Sat, 27 Jun 2009 19:45:14 GMT Clearspace 1.1.1 (http://jivesoftware.com/products/clearspace/) 2009-06-27T19:45:14Z http://smallbusinessonlinecommunity.bankofamerica.com/blogs/SalesAndMarketing/2009/06/03/dealing-with-customer-complaints#comments-3227 I wish Bank of America practice what they preach! They don't LISTEN to the customer. They don't ADMIT TO ERRORS. They don't APOLOGIZE for mistakes (because they don't admit errors). The only SOLUTION is that Bank of America takes your money. There is not a FOLLOW UP because they don't care! Their errogance and no-care attitude leaves you speachless as to how a company can treat it's customers this way, yet still be in business. Fri, 26 Jun 2009 17:45:38 GMT johnnylee http://smallbusinessonlinecommunity.bankofamerica.com/blogs/SalesAndMarketing/2009/06/03/dealing-with-customer-complaints#comments-3227 2009-06-26T17:45:38Z http://smallbusinessonlinecommunity.bankofamerica.com/blogs/SalesAndMarketing/2009/06/05/off-season-training#comments-3235 Thanks for the really good 10 Tips. It's really profitable and easy to implement too. Wed, 17 Jun 2009 09:23:00 GMT application http://smallbusinessonlinecommunity.bankofamerica.com/blogs/SalesAndMarketing/2009/06/05/off-season-training#comments-3235 2009-06-17T09:23:00Z http://smallbusinessonlinecommunity.bankofamerica.com/blogs/SalesAndMarketing/2009/06/03/dealing-with-customer-complaints#comments-3188 For my business, I try to assess each complaint I receive in a way that I truly understand how that client feels. I believe firmly that it is absolutely important to humble yourself and realize that in some situations you can not begin fixing the problem, until, you have a thorough understanding of it. I find that many companies go through their system protocol for each situation. I simply disagree with that thought process, you can not have a system that addresses every type of complaint, especially in a service-based industry as my business. Also, in the article, follow-up is extremely extremely important. I say it twice because it adds that much impact to your approach to resolution. Mon, 08 Jun 2009 14:04:42 GMT prestopink http://smallbusinessonlinecommunity.bankofamerica.com/blogs/SalesAndMarketing/2009/06/03/dealing-with-customer-complaints#comments-3188 2009-06-08T14:04:42Z http://smallbusinessonlinecommunity.bankofamerica.com/blogs/SalesAndMarketing/2009/05/04/how-to-attract-new-customers#comments-3148 I appreciate this article. Letting your customers know that they are important to you goes a long way. Most of my new business has been from word of mouth advertising from current clients. If you take care of them, they will remember. Taking the time to get to know them both professionally and personally helps build a strong, lasting relationship. Tue, 05 May 2009 18:17:02 GMT safetyguy http://smallbusinessonlinecommunity.bankofamerica.com/blogs/SalesAndMarketing/2009/05/04/how-to-attract-new-customers#comments-3148 2009-05-05T18:17:02Z http://smallbusinessonlinecommunity.bankofamerica.com/blogs/SalesAndMarketing/2009/01/12/partner-up#comments-3026 I thought this article is full of lots of important insights on sales mand marketing. I am always looking for ways to promote my business. Sat, 14 Mar 2009 23:00:10 GMT ashanta http://smallbusinessonlinecommunity.bankofamerica.com/blogs/SalesAndMarketing/2009/01/12/partner-up#comments-3026 2009-03-14T23:00:10Z http://smallbusinessonlinecommunity.bankofamerica.com/blogs/SalesAndMarketing/2009/02/03/how-do-you-get-your-money-s-worth-for-pr#comments-2976 Thanks for the great write-up. Fri, 13 Feb 2009 17:01:48 GMT VTranDC http://smallbusinessonlinecommunity.bankofamerica.com/blogs/SalesAndMarketing/2009/02/03/how-do-you-get-your-money-s-worth-for-pr#comments-2976 2009-02-13T17:01:48Z http://smallbusinessonlinecommunity.bankofamerica.com/blogs/SalesAndMarketing/2009/02/03/how-do-you-get-your-money-s-worth-for-pr#comments-2973 great article! Thu, 12 Feb 2009 20:47:01 GMT FashionGal http://smallbusinessonlinecommunity.bankofamerica.com/blogs/SalesAndMarketing/2009/02/03/how-do-you-get-your-money-s-worth-for-pr#comments-2973 2009-02-12T20:47:01Z http://smallbusinessonlinecommunity.bankofamerica.com/blogs/SalesAndMarketing/2009/02/03/how-do-you-get-your-money-s-worth-for-pr#comments-2967 with times so tight, when I do spend money I like to go to patronize the most reputable places. So, positive publicity and public image is key. Fri, 06 Feb 2009 01:21:12 GMT Bluesuit http://smallbusinessonlinecommunity.bankofamerica.com/blogs/SalesAndMarketing/2009/02/03/how-do-you-get-your-money-s-worth-for-pr#comments-2967 2009-02-06T01:21:12Z http://smallbusinessonlinecommunity.bankofamerica.com/blogs/SalesAndMarketing/2009/02/03/how-do-you-get-your-money-s-worth-for-pr#comments-2965 I like the idea of third-party validation. Your point is right on. I also enjoyed your event on Feb 4th. Thu, 05 Feb 2009 14:59:40 GMT RockBand http://smallbusinessonlinecommunity.bankofamerica.com/blogs/SalesAndMarketing/2009/02/03/how-do-you-get-your-money-s-worth-for-pr#comments-2965 2009-02-05T14:59:40Z http://smallbusinessonlinecommunity.bankofamerica.com/blogs/SalesAndMarketing/2009/01/12/partner-up#comments-2894 AZTourist is right on the money! Mon, 26 Jan 2009 16:01:26 GMT webdiva3001 http://smallbusinessonlinecommunity.bankofamerica.com/blogs/SalesAndMarketing/2009/01/12/partner-up#comments-2894 2009-01-26T16:01:26Z